Lunettes de Soleil en Bambou

Beeswax, Ozokerite, Copernicia Cerifera (Carnauba) Wax, Polyisobutene, Phenyl Trimethicone, Isononyl Isononanoate, Ethylhexyl Cocoate, Squalane, Simmondsia Chinensis (Jojoba) sees Oil, Ethylhexyl Palmitate, Mica, Silica, DimethiconeMay contains (+/-): CI 77499 , CI 77491, CI 77266, CI 77007, CI 77510, CI 15850, CI 16185

We ship internationally. Terms and conditions apply.

ARTICLE 5 – DELIVERY

5.1. General rules

The products ordered by the Buyer in accordance with these T&Cs will be delivered to the address indicated by the Buyer as the delivery address on the relevant Order (“Delivery Address”).

Only orders to be delivered in the following countries can be honored:

– Senegal 

- International 

Purchase invoices are sent by e-mail to the e-mail address indicated by the Buyer when registering on the SENTAAR Website.

 

5.2. Characteristics of the delivery methods of the sentaar.fr Site

5.2.1. Delivery methods for Senegal and internationally 

The package containing the products ordered and paid for is deposited in the mailbox at the Delivery Address.

In the event that the mailbox is insufficient in size, the package is delivered to the home and delivered either to the Buyer or to the recipient of the Order, or, at the discretion of the carrier, to another person, in particular any person attached at his service, residing with him, specially mandated, with a power of attorney or even to an identified third party.

When the parcel could not be delivered for the reasons mentioned above (insufficient size of the mailbox and/or absence of the recipient), the Buyer or the recipient of the Order receives a delivery notice, allowing him to withdraw the package to the place indicated in the transit advice note, generally for a period of 14 days.

After this time, the parcel is returned to the sender. In this case, the Buyer will be reimbursed for the amount of the Order, delivery costs deducted, by any means, at SENTAAR's option.

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the carrier being authentic.

 

5.2.2. Delivery methods for the other countries mentioned in article 5.1

Note that SENTAAR reserves the right to change international carrier if it deems it necessary. It is understood that this choice of SENTAAR will have no consequences for the Buyer.                                                                                              

The terms of delivery by local postal services differ from country to country.

In general, upon delivery, a distribution slip or an acknowledgment of receipt must be signed by the Buyer or the recipient of the Order.

This acknowledgment of receipt is proof of delivery by SENTAAR, and of receipt by the Buyer or the recipient of the Order, of the products ordered.

When the package could not be delivered in the absence of the Buyer or the recipient of the Order, the Buyer or the recipient of the Order generally receives a delivery notice, allowing him to collect the package at the place indicated in the calling card, for a period of 10 to 21 days. However, the terms of delivery varying from one country to another, the Buyer is invited to regularly consult the tracking of his package, via the link present in the e-mail informing the Buyer of the dispatch of his Order, to obtain information relating to the delivery of his Order.

In the event that the package is not collected within 10 to 21 working days of receipt of the delivery notice (or failing that, the first delivery attempt from the local postal service), the package will be returned. to SENTAAR and the Buyer reimbursed, by any means chosen by SENTAAR, the amount of his Order, delivery costs deducted.

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the local postal service being authentic.

 

5.3. Procedures that must be followed when the package is damaged

• Do not open the package. Please note: opening the package excludes any recourse against the carrier and SENTAAR.
• Establish a "spoliation report" with the carrier, or a report of anomaly (the name varies depending on the country)
• Report the anomaly to SENTAAR Customer Service:

– by email using the form provided in the Contact Us section,

– by CHAT directly on the site 

• The notification of incidents and the formulation of reservations must be made within 3 working days.

5.4. Procedure that must be followed in the event of a missing or damaged product

The Buyer or the recipient of the Order must report the absence or damage to the product to SENTAAR Customer Service:

– by email using the form provided in the Contact Us section,

– by CHAT directly on the site

SENTAAR's Customer Service may request any information relating to the identity of the Buyer or the recipient of the Order and carry out any useful checks on this occasion.

 

5.5. Delivery delay

Delivery times begin to run as soon as the Order confirmation email is sent.

If these deadlines are exceeded by more than 10 working days and not due to a case of force majeure, the Buyer will have the possibility, within a maximum period of sixty working days from the exceeding of the maximum deadline indicated for the delivery of the products , to cancel his Order:

– by email using the form provided in the Contact Us section,

– by CHAT directly on the site

In the event that this investigation, the result of which will be conclusive regarding the dispute concerned, reveals a fault exclusively attributable to SENTAAR or to the carrier, SENTAAR will refund all of the sums paid by the Buyer and collected by SENTAAR under of the Order in question, provided that the entire Order is returned by the Buyer to SENTAAR. The refund will be made as soon as possible and at the latest within fourteen days following the date on which the Buyer exercised his right to obtain the cancellation of his Order.

Otherwise, if the Order is not returned in full or if the investigation does not reveal any fault exclusively attributable to SENTAAR or the carrier, the Buyer may not claim either reimbursement of the sums paid by him, or a new delivery of the products ordered, unless he demonstrates, by any means, that he is not responsible.

 

ARTICLE 6 – RIGHTS AND DEADLINES FOR WITHDRAWAL

6.1. Deadline for exercising the right of withdrawal

The Buyer has a period of 14 (fourteen) clear days from the day of receipt of the package containing the products ordered, to exercise his legal right of withdrawal.

However, anxious to ensure the satisfaction of its Buyers and Order recipients, SENTAAR accepts returns by post for one (1) month from the date of receipt of the Order.

 

6.2. Consequences of exercising the right of withdrawal

The Buyer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning the products may obtain a refund corresponding to the amount of the returned products.

 

6.3. Return fees

The return costs will remain the responsibility of the Buyer except in the event of lack of conformity of the products delivered with the Order (in this case these return costs will be borne by SENTAAR).

 

6.4. Modalities for exercising the right of withdrawal

The right of withdrawal is exercised by the Buyer or by the recipient of the Order by returning the products concerned by post (mail/parcel, etc.). The Buyer may only exercise his right of withdrawal if he has not opened, used or even tried the products. Returned products will only be accepted intact and in their original packaging.

The products must be accompanied by the Order number.

Returns of products sent beyond the one-month withdrawal period will not be accepted.

The Buyer or the recipient of the Order who wishes to exercise his right of withdrawal by returning a product by post/parcel must send the parcel or post to the following address:

SENTAR

Returns department 

Mermoz Pyrotechnics City Urbanism 

Dakar 

SENEGAL 

 

SENTAAR does not accept parcels or mail sent postage due.